Compassion Massage offers a complete and comprehensive pain management program for acute and chronic pain in Westford, MA.
Soft tissue injuries like muscle strains and tendinitis are very common injuries seen in our clinics. These can be correctly identified by a physical therapist, who will also educate you on prevention and correction to avoid further injury. After a physical therapy consult/session, you can also benefit from regularly scheduled therapeutic massage.
Our Physical Therapy and Massage programs work together for a smooth and quick recovery for a variety of acute and chronic issues.
At Compassion Massage, you can rest assured that our specialists have your best interest at heart.
Your treatment plan may include:
- Comprehensive evaluation, and Identification of your injury.
- A guided therapeutic exercise plan to regain strength and stability.
- Decrease chronic and acute pain.
- Restoring muscle function and balance.
- Give you control of your recovery.
- We utilize a top tier cloud based PT Electronic Medical Solution (EMR) with a comprehensive internet & mobile app based Home Exercise Program (HEP). With our HEP you have access to video exercises and a wealth of patient-facing functionality.
Meet the Westford Team
PT, DPT, LMT, GCS
FAQ’s on Physical Therapy
What is Self Pay Physical Therapy?
The client pays at the time of service. This model allows the physical therapist to focus 100% of their attention on providing the best possible service during the entire session and not be consumed with administrative requirements imposed by insurance companies that add no value to the client. You may pay for services using actual cash, a check, or a credit or debit card.
Our self-pay model allows for the physical therapist to focus on outcome based solutions for care and not decisions focused on what will maximize insurance billing. However, our physical therapist follow all the required regulations and documentation guidelines for evaluations, treatment visits, and progress notes are performed just like any physical therapy practice and comply with all legal requirements. Additionally, we utilize a top tier cloud based physical therapy electronic medical solution (EMR) with a comprehensive internet and mobile based Home Exercise Program (HEP). With our HEP we have access to video exercises, along with a wealth of patient-facing functionality. We are focused on 360 degrees care for you.
Can my insurance be billed for cash-based Physical Therapy service?
Most insurance companies, with the exception of Medicare, Medicaid and some HMOs, will provide payment for services received “out of network”. Going out of network means that you can choose to see a physical therapist who is not a participating provider with your insurance company. Many patients choose to receive services out of network in order to see the physical therapist of their choice. With our physical therapy program we provide you a professional and thorough medical billing statement that you can utilize to seek reimbursement from you insurance company. Additionally we accept Flexible Savings Accounts (FSA) and Health Savings (HSA).
What does "Out of Network Provider" mean?
This simply means that Compassion Massage has not entered into a contract with individual insurance companies to receive reimbursement based on their contracted rates. Many insurance companies, each with their own contracted rates and regulations.
Will I end up paying more for self-pay Physical Therapy?
In many cases, the out of pocket expenses for a course of physical therapy can be less for services provided at Compassion Massage. Our goal is to provide comprehensive and efficient care as quickly as possible to restore your health and well being. We are not focused on maximizing your insurance benefit for your treatment. If we can restore you fast and efficiently in less overall visits, the amount of co-pays you would pay for an extended insurance covered plan may actually be more.
What steps are involved in submitting a claim to my insurance company?
Outpatient physical therapy services are generally covered under Medicare Part B, provided the service is considered medically necessary to treat a disease or condition. Under current Medicare regulations, it is illegal for a physical therapist to accept self-pay from Medicare patients for services that may be covered under Medicare, even if the services provided meet all treatment, documentation, and HIPAA requirements and have been prescribed by their physician. In some cases, a Medicare beneficiary may pay cash for services that are no longer considered medically necessary, for example a “maintenance” or “wellness” program. Medicare may also allow cash payment for services beyond the Medicare cap for therapy services. In these cases, the limits on what a provider may charge must comply with Medicare fee schedules. Failure to comply with Medicare rules in every case, even with best intent, could result in a federal investigation, fines, or other legal action. The Medicare Benefit Policy Manual is available on CMS.gov. Look for outpatient physical therapy benefits to learn more.
How do I find out my insurance benefits for outpatient Physical Therapy?
- Call the toll free # for customer service of your insurance provider or review your benefits online via your insurance provider’s benefit portal.
- Ask the customer service provider to quote your physical therapy benefits in general or review your benefits online. Physical therapy benefits are frequently termed rehabilitation benefits and can include occupational therapy, speech therapy, and sometimes massage therapy.
- The terms you want to utilize are non preferred provider or out of network provider, via direct access.
- You may want to verify if preauthorization or precertification is required and it may take a small period of time for either to be
- Do you require a special form to be filled out to submit a claim?
- Does your insurance provider require a medical doctor (MD) referral on file for outpatient physical therapy services?
- Does your insurance plan have a deductible
- What percentage of reimbursement do you have?
- Is your rate or reimbursement different if you are seeing a non preferred provider?
- Does your policy require a written prescription from your primary care physician
- Is there a financial limit to what your insurance provider covers annually